Welcome to Arc Solutions ("Arc", "we", "us", or "our"). By registering for an account, accessing, or using our multi-tenant SaaS business management software (including POS, appointments, inventory, and analytics), you agree to be bound by these Terms of Service.
1. Scope of Service
Arc provides a cloud-based multi-tenant business management software designed for salons, spas, barbershops, retail outlets, and service providers. Our platform includes appointment scheduling, customer relationship management (CRM), point of sale (POS) checkout, inventory tracking, financial analytics, automated marketing campaigns, and employee management tools.
2. Tenant Account Registration & Responsibility
- Account Ownership: The individual or entity registering the tenant account is the Account Owner and retains administrative authority over the business tenant workspace.
- Credentials Security: Account Owners and Staff Members must maintain the confidentiality of their login credentials. You are solely responsible for all activities occurring under your tenant account.
- Staff Roles & Access: Account Owners control role-based access control (RBAC) permissions granted to employees. You are responsible for ensuring staff adhere to your security policies.
3. Subscription, Module Billing & Free Trial Policy
- Free Trial Period: Newly created tenant accounts enjoy full platform access during the trial period. Upon trial expiration, accounts must subscribe to active modules to maintain full feature functionality.
- Module Add-on Model: Features (such as POS, Multi-Branch Management, Campaigns & Automations, Advanced Reports, Financial Targets) are billed as à la carte module subscriptions or bundled packages.
- Payments: All fees are payable in local currency (e.g. KSh) or designated currencies via supported payment gateways (M-Pesa, Card). Subscriptions auto-renew unless cancelled prior to the billing cycle end.
4. Multi-Tenant Data Isolation & Privacy
Your business data (customer lists, sales history, employee schedules, inventory logs) is strictly isolated using dedicated tenant scoping filters. We do not sell or share your business data with third parties. For complete details, please refer to our Privacy Policy.
5. Messaging Integrations & Acceptable Use Policy
Arc provides integrations with third-party messaging providers, including the WhatsApp Business API (Meta Platforms, Inc.), SMS gateways, and email channels. You agree to comply with all applicable messaging regulations and Meta Business Policies:
- Consent & Opt-In: You must obtain explicit opt-in consent from your customers before dispatching promotional marketing campaigns via WhatsApp, SMS, or Email.
- Spam Prevention: Sending unsolicited spam, prohibited content, or deceptive broadcasts via integrated WhatsApp or SMS channels is strictly forbidden and may result in immediate account suspension.
- Unlawful Activities: You agree not to use the platform to process fraudulent transactions, upload malicious code, or attempt to breach tenant isolation security boundaries.
6. Service Availability & Maintenance
We strive to maintain a 99.9% uptime SLA for cloud service availability. Periodic system maintenance, feature updates, or database optimizations are scheduled during off-peak hours whenever possible.
7. Intellectual Property
All platform code, user interface designs, custom icons, brand identity, and proprietary software architecture remain the exclusive intellectual property of Arc Solutions. Your subscription grants you a non-exclusive, non-transferable license to access the platform during an active subscription.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Arc Solutions shall not be liable for indirect, incidental, consequential, or punitive damages, loss of business revenue, or operational disruptions arising from software unavailability or third-party service outages (including Meta/WhatsApp Business API downtime, SMS gateway delays, or payment network failures).
9. Account Termination
You may cancel your tenant subscription at any time via the Billing portal. Arc reserves the right to suspend or terminate accounts that violate these Terms of Service or engage in fraudulent activities.
10. Updates to Terms & Contact Information
We reserve the right to update these Terms of Service periodically. Continued use of the platform after updates take effect constitutes acceptance of the modified terms.
📧 Questions or Concerns? Contact our legal & compliance team at support@arcsolutions.co.ke or legal@arcsolutions.co.ke.